Kory Baldwin here, Finch's U.S. Director of Client Success. I started working in the SaaS industry twelve years ago when the only thing people thought of when they heard the term "SaaS" was a teenager talking back to their parents! The SaaS industry and my own role since those simple beginnings have grown, and it has been my pleasure to drive client success across multiple verticals for some of the world's most recognizable fortune 500 companies.
I'm a new member of the Finch team, and I couldn't be more excited to be here. A big part of my excitement is Finch's programmatic, A.I.-driven solution, lovingly called the "FinchBot." My friend, FinchBot, is built to know the profit of the next customer click before you buy it. Think of it as a software companion that takes care of the day-to-day management of your search engine marketing (SEM) efforts so you can focus on the bigger picture; strategy, customer relationships, and success. But wait! There's more...
Finch brings a powerful human element to this already impressive software, and that is where the Client Success team takes your SEM efforts to new heights. Each Client Success Manager (CSM) at Finch is empowered to be your SEM expert and guide. While FinchBot is working 24-hours every day managing the details of your account, your dedicated CSM is gathering the insights only a human being can make, and turning them into the strategy and guidance that directly translates into long-term success for you, our clients.
The marriage of cutting-edge software with expert, uniquely-human insight is the heart and soul of Finch. Your success is our success, and our single vision is to provide you with the technology and human expertise that will propel your business to a more prosperous, rewarding, and successful future.
What can we build together?
Director of Client Success