Account Director (US)

Location: Salt Lake City, Utah

Finch is seeking a driven and enthusiastic individual to be a part of our Customer Success team. Your work will have a direct impact on the success and growth of our company and our clients. We are looking for someone who is confident, outgoing, and has a lot of passion for understanding a client’s business objectives and driving growth using our Finch paid media platform.

The ideal candidate has experience in consulting and growing eCommerce advertisers through digital advertising and will enjoy traveling to meet and entertain clients, discuss strategy and new growth opportunities, and drive client growth internally and externally. They must be able to think quickly on their feet and possess strong technical abilities to explain Finch solutions. This person will also be outgoing and sales-driven. Has a take-charge attitude, able to drive calls & courteously challenge clients’ thinking.

Job Responsibilities:

  • Owns the revenue stream and growth of an assigned book of business and is responsible for driving continued growth.
  • Understand the client’s greater business goals and drive a paid media strategy at a senior level
  • Ability to build relationships and communicate with various client stakeholder levels including managers, directors, and C-level executives.
  • Drive client growth through budgets and up-selling Finch product lines (Search, Shopping, Display, Amazon, Social media, etc…)
  • Be a strong relationship & strategic resource during the sales process and help build and maintain the client relationship going forward
  • Be a coaching & empowering team player to deliver a consistent and enjoyable client experience and coordinate various subject matter experts’ involvement with clients.
  • Helping the Sales team onboard new advertisers by setting expectations on the Finch customer experience and service levels
  • Manage and prioritize a client portfolio consisting of lead generation and e-commerce clients.

Experience and Skills:

  • Bachelor’s degree and MBA preferred
  • 7+ years of experience in digital marketing or agency account management
  • Experience in consulting and/or growing eCommerce advertisers
  • Strong experience in professional client relationship management
  • Deep understanding of business models, advertising & digital marketing industry
  • Be a self-starter
  • Working knowledge of Google Ads and at least one other of the following media channels: Microsoft Ads, Amazon Ads,  Social, and other programmatic or display advertising solutions.
  • Strong verbal and written communications

Why Work for Finch

Finch is a global company with employees on 3 continents. Our diverse group shares a common cause: to drive revenue growth with paid advertising for eCommerce clients worldwide. We do that with our strategic paid media expertise and a powerful, internally engineered SaaS advertising management platform.

Working at Finch is about building a career, not having a job. It’s about being part of a culture that is rich, but simple and where respect, fun, and individual performance matter. It’s about joining a company that’s received the Utah Business Magazine Best Companies to Work For award for 4 consecutive years.

People with integrity, trust, commitment, grit, and ambition are encouraged to apply. We’re looking for people who want to bring the passion and devotion they have outside of work to Finch and who work hard and make every day count. And like Finches and Finch technology, live to adapt and evolve.

All “Finchers” enjoy:

  • A culturally driven company
  • Competitive salaries and international work environment
  • Excellent benefits (vary by location): Medical and dental, 401(k), short- and long-term life insurance options, parental bonus and leave, and more
  • Flexible remote work options
  • Flexible time off

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